Terms & Conditions
Effective Date: August 29, 2026
Welcome to Saavra. These Terms & Conditions govern your access to and use of saavra.in, including browsing the website, creating an account, purchasing products, and using any services provided through the website.
By accessing or using saavra.in, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the website.
1. About Saavra
Saavra is an online retail store offering products including imitation/artificial jewellery, fashion accessories, beauty products, and other lifestyle products as displayed on the website.
Throughout these Terms & Conditions, the terms “Saavra,” “we,” “us,” and “our” refer to Saavra, while “you,” “customer,” and “user” refer to any person accessing or using the website.
2. Eligibility to Use the Website
By using saavra.in, you confirm that:
You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website to engage in fraudulent, abusive, or unauthorized activities.
If you are purchasing products on behalf of another person, you confirm that you have the authority to provide their information and place the order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on saavra.in are accurate.
However:
Product colours may appear slightly different depending on your device’s screen settings, lighting, photography, or display resolution.
Minor variations may occur in handmade, decorative, artificial, or imitation products.
Product images are intended for representation and may not always reflect the exact appearance of every individual piece.
Measurements and dimensions may have minor variations.
Product availability may change without prior notice.
If you receive a product that is materially different from what was ordered, you may be eligible for a return or replacement under our Return & Refund Policy.
4. Product Pricing
All product prices displayed on saavra.in are subject to change without prior notice.
We make reasonable efforts to display correct pricing. However, an unintentional typographical, technical, system, or pricing error may occasionally occur.
If an order has been placed at an incorrect price due to such an error, Saavra reserves the right to:
Cancel the affected order; and/or
Contact the customer regarding the correct price; and/or
Refund any amount already paid for the affected order.
The customer will not be obligated to purchase a product at an incorrectly displayed price if the error is identified before order fulfillment.
5. Orders and Order Acceptance
Placing an order on saavra.in constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication channels.
An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.
Saavra reserves the right to accept, reject, limit, or cancel an order for reasons including:
Product unavailability.
Pricing or listing errors.
Incorrect customer information.
Payment issues.
Delivery limitations.
Suspected fraudulent or unauthorized activity.
Duplicate or unusually large orders.
Technical or system errors.
Other legitimate business or operational reasons.
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedures.
6. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This may include:
Full name.
Mobile number.
Email address.
Billing address.
Shipping address.
Payment information, where applicable.
Saavra is not responsible for delays, failed deliveries, additional charges, or losses resulting from incorrect or incomplete information provided by the customer.
Customers should verify their shipping address and contact information before completing an order.
7. Payment
Saavra may provide multiple payment options, including prepaid online payment and Cash on Delivery (COD), where available.
Payment options may vary depending on:
Product.
Order value.
Delivery location.
Customer eligibility.
Payment provider.
Operational or security requirements.
All online payments may be processed through third-party payment gateways.
Saavra does not guarantee uninterrupted availability of any particular payment method.
8. Cash on Delivery (COD)
COD may be available for selected products, locations, and orders.
Saavra reserves the right to restrict or disable COD availability for certain customers, locations, products, or order values based on operational, fraud-prevention, or other legitimate considerations.
Customers placing COD orders are expected to accept delivery and make the required payment at the time of delivery.
Repeated refusal of COD orders or misuse of COD services may result in restrictions on future COD availability.
9. Shipping and Delivery
Saavra aims to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated after purchase.
Delivery times may vary due to:
Shipping location.
Courier availability.
Weather conditions.
Public holidays.
Natural events.
Transportation disruptions.
Operational delays.
Incorrect customer information.
Events outside Saavra’s reasonable control.
Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise.
Once an order has been handed over to a courier or logistics partner, certain delivery-related matters may be subject to the courier’s procedures and terms.
10. Order Cancellation
Orders may generally be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the order and initiate an eligible return in accordance with our Return & Refund Policy.
Saavra may cancel an order due to product unavailability, pricing errors, payment issues, suspected fraud, incorrect information, or other legitimate reasons.
For cancelled prepaid orders, applicable refunds will be processed according to our refund procedures.
11. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by Saavra’s Return & Refund Policy.
Customers are responsible for reviewing the Return & Refund Policy before purchasing.
Unless otherwise specified on the relevant product page, eligible returns are generally required to be requested within the applicable return period.
Certain products may be non-returnable due to hygiene, safety, product condition, or other restrictions.
12. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, you should contact Saavra within the timeframe specified in our Return & Refund Policy.
Customers may be required to provide clear photographs and/or videos of:
The product.
Product packaging.
Shipping label.
Damage or defect.
Saavra may investigate the issue before approving a replacement, exchange, or refund.
13. Promotions, Discounts and Offers
Saavra may offer promotional discounts, coupons, special prices, cashback, gifts, or other promotional campaigns from time to time.
Unless expressly stated otherwise:
Promotions cannot be exchanged for cash.
Offers may have specific eligibility conditions.
Multiple offers may not always be combined.
Promotional offers may have limited validity.
Saavra reserves the right to modify or withdraw an offer where legally permissible.
Specific terms applicable to a promotion will be displayed along with that promotion.
14. Gift Cards and Store Credit
If Saavra offers gift cards, vouchers, or store credit, their use may be subject to additional terms displayed at the time of issue.
Store credit may not be exchangeable for cash unless required by applicable law.
Saavra reserves the right to cancel or restrict vouchers or promotional credits obtained through unauthorized, fraudulent, or abusive activity.
15. Intellectual Property
All content available on saavra.in, including but not limited to:
Product photographs.
Images.
Logos.
Brand names.
Text.
Product descriptions.
Graphics.
Website design.
Icons.
Videos.
Blog content.
Software and website functionality.
may be owned by Saavra or licensed to Saavra and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, transmit, or commercially exploit website content without prior written permission, except where permitted by applicable law.
16. User-Generated Content
If the website allows customers to submit reviews, photographs, comments, feedback, or other content, you agree that:
The content should be truthful and based on your genuine experience.
You will not submit unlawful, defamatory, abusive, obscene, misleading, or fraudulent content.
You will not infringe another person’s intellectual property, privacy, or other rights.
You will not upload malicious software, spam, or harmful material.
By submitting content to Saavra, you grant Saavra a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, or promotional purposes, subject to applicable law.
Saavra reserves the right to remove content that violates these Terms or applicable law.
17. Prohibited Activities
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security or functionality.
Introduce viruses, malware, or harmful code.
Use automated systems to scrape or collect website content without permission.
Create fraudulent accounts or provide false information.
Attempt to make unauthorized purchases or payments.
Abuse promotional offers, coupons, or COD services.
Impersonate another person or organization.
Use website content for unauthorized commercial purposes.
Engage in activities that could damage Saavra, its customers, partners, or website.
Saavra reserves the right to restrict or terminate access where misuse or prohibited activity is identified.
18. Third-Party Services and Links
The website may contain links, integrations, or services provided by third parties, including payment gateways, courier companies, analytics providers, social media platforms, and other service providers.
Saavra does not control and is not responsible for the content, availability, privacy practices, security, or terms of independent third-party websites or services.
Your use of third-party services may be subject to their respective terms and policies.
19. Website Availability
Saavra aims to keep saavra.in available and functioning properly. However, we do not guarantee that the website will always be:
Available without interruption.
Free from errors.
Completely secure.
Free from viruses or other harmful components.
Compatible with every device or browser.
The website may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, or circumstances beyond our reasonable control.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Saavra shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products purchased through it.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Where liability cannot be excluded, it shall be limited to the extent permitted by applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Saavra, its owners, employees, representatives, service providers, and business partners harmless from claims, losses, liabilities, damages, costs, or expenses arising from:
Your violation of these Terms.
Your misuse of the website.
Your violation of applicable law.
Your infringement of another person’s rights.
Information or content submitted by you.
22. Privacy
Your use of saavra.in is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using the website, you acknowledge that you have reviewed our Privacy Policy.
23. Changes to These Terms
Saavra may modify, update, or replace these Terms & Conditions from time to time.
Updated Terms will be published on saavra.in with a revised effective date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising from or relating to the use of saavra.in, purchases, products, or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over Saavra’s applicable place of business, subject to applicable law.
25. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.
The remaining provisions shall continue to remain in effect.
26. Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on saavra.in, constitute the terms governing your use of the website and purchase of products, subject to applicable law.
27. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Saavra
Website: saavra.in
Email: info@saavra.in
We will make reasonable efforts to address your questions and concerns.
By using saavra.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
