Shipping Policy
Effective Date: August 29, 2026
At Saavra, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how orders placed through saavra.in are processed, shipped, tracked, and delivered.
By placing an order on saavra.in, you acknowledge and agree to the shipping terms described below.
1. Order Processing
After successfully placing an order, Saavra will process and prepare the order for dispatch.
Orders are generally processed within 1–3 business days, subject to product availability, order verification, payment confirmation, and operational conditions.
Orders placed on weekends or public holidays may be processed on the next business day.
In some cases, processing may take longer due to:
High order volumes.
Sale or promotional periods.
Product availability.
Order verification requirements.
Holidays or unforeseen operational circumstances.
If there is a significant delay in processing your order, we may contact you using the information provided during checkout.
2. Shipping and Delivery
Once an order is dispatched, it will be handed over to a third-party courier or logistics partner for delivery.
The estimated delivery time may generally be 3–7 business days after dispatch, depending on the destination and courier service.
Delivery timelines may vary based on:
Delivery location.
Courier availability.
Weather conditions.
Public holidays.
Transportation disruptions.
Remote or difficult-to-reach locations.
High shipment volumes.
Operational or logistical issues.
Delivery estimates are indicative and may not be guaranteed.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
Shipping charges may depend on factors such as:
Order value.
Delivery location.
Product type or weight.
Promotional offers.
Shipping service selected.
Saavra may occasionally provide free shipping or promotional shipping offers subject to the terms displayed on the website.
4. Serviceable Locations
Saavra aims to deliver products across India through available courier and logistics partners.
However, delivery availability may vary depending on the destination PIN code and courier serviceability.
Certain remote, restricted, or difficult-to-service locations may have limited delivery options.
If a particular PIN code is not serviceable, Saavra may contact the customer regarding an alternative delivery address or cancellation/refund options, as applicable.
5. Order Tracking
After an order has been dispatched, customers may receive tracking information through email, SMS, WhatsApp, or another available communication channel.
Customers can use the tracking details provided by Saavra or the applicable courier partner to monitor shipment progress.
Tracking information may take some time to become active after the shipment is handed over to the courier.
6. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its operational procedures.
Customers should ensure that:
The delivery address is correct.
The provided mobile number is active.
Someone is available to receive the package.
The customer or authorized recipient cooperates with the delivery partner.
If delivery fails because of an incorrect address, unavailable recipient, incorrect contact information, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges or other consequences may apply.
7. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
Saavra is not responsible for delays, failed deliveries, return-to-origin shipments, or additional charges caused by:
Incorrect address.
Incomplete address.
Incorrect PIN code.
Incorrect phone number.
Missing landmark or other necessary delivery information.
If an address correction is requested after dispatch, Saavra cannot guarantee that the courier partner will be able to update the address.
8. Delayed Deliveries
Although Saavra and its logistics partners make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible reasons include:
Severe weather.
Natural disasters.
Transportation disruptions.
Strikes or service interruptions.
Public holidays.
High shipment volumes.
Courier operational issues.
Government restrictions.
Incorrect customer information.
Other circumstances beyond Saavra’s reasonable control.
Saavra will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee a specific delivery date.
9. Lost or Missing Shipments
If a shipment appears to be lost, significantly delayed, or missing, customers should contact Saavra at info@saavra.in with their order details.
Saavra may coordinate with the applicable courier partner to investigate the shipment.
Resolution may include shipment recovery, replacement, refund, or another appropriate solution depending on the circumstances and courier investigation.
10. Damaged Packages
Customers are advised to inspect the package at the time of delivery.
If the outer packaging appears visibly damaged, opened, tampered with, or otherwise compromised, customers should:
Take clear photographs/videos of the package before opening it, where possible.
Record the condition of the packaging and shipping label.
Contact Saavra as soon as possible.
For products received damaged or defective, customers must follow the reporting requirements specified in Saavra’s Return & Refund Policy.
11. Wrong or Missing Products
If you receive a product that is different from what you ordered or if an item appears to be missing from your package, please contact Saavra promptly at info@saavra.in.
Customers may be asked to provide:
Order ID.
Photographs/videos of the received package.
Shipping label.
Product received.
Packaging and invoice, where applicable.
After verification, Saavra may arrange a replacement, exchange, or refund according to the circumstances and applicable policy.
12. Cash on Delivery (COD)
Cash on Delivery may be available for selected products, orders, and delivery locations.
COD availability may depend on:
Delivery PIN code.
Order value.
Product eligibility.
Customer history.
Courier availability.
Fraud-prevention or operational requirements.
The applicable COD option and any related charges will be displayed during checkout, where available.
Customers placing COD orders are expected to accept the shipment and make the required payment at the time of delivery.
13. Multiple Products in One Order
If an order contains multiple products, Saavra may dispatch the products together or in separate shipments depending on product availability, warehouse processing, packaging requirements, and logistics considerations.
If products are shipped separately, customers may receive separate tracking information.
14. Prepaid Orders
For prepaid orders, payment must be successfully completed before the order is processed for dispatch.
If a payment is deducted from your account but the order is not successfully confirmed, please contact Saavra with the relevant transaction/order details.
Saavra will verify the payment status and take appropriate action, including refund processing where applicable.
15. Shipping After Order Cancellation or Return
If an order is cancelled before dispatch, no shipping may be applicable unless otherwise stated.
Once an order has been dispatched, cancellation may not be possible. Customers may need to receive the order and initiate an eligible return in accordance with the Return & Refund Policy.
Return shipping charges will be handled according to the applicable Return & Refund Policy.
16. Shipping Charges for Returns
If a return is required because Saavra shipped a wrong, damaged, or confirmed defective product, reasonable return shipping costs may be borne by Saavra or reimbursed, where applicable.
For customer-requested returns, such as change of mind or ordering an incorrect size, return shipping charges may be borne by the customer.
The applicable charges will be communicated during the return process.
17. Delivery to Remote Areas
Delivery to remote, rural, hilly, restricted, or otherwise difficult-to-service areas may require additional time.
Courier serviceability and delivery timelines may vary by PIN code.
Saavra cannot guarantee the same delivery timeline for every location across India.
18. Contact for Shipping Support
For questions regarding order processing, shipment tracking, delivery delays, or other shipping-related matters, please contact:
Saavra Customer Support
Email: info@saavra.in
Website: saavra.in
Please provide your order ID, registered mobile number, and relevant shipment details when contacting us.
19. Policy Updates
Saavra may update this Shipping Policy from time to time to reflect changes in courier services, delivery arrangements, operational procedures, or applicable requirements.
Any updated version will be published on saavra.in with a revised effective date.
Customers are encouraged to review the latest Shipping Policy before placing an order.
By placing an order on saavra.in, you acknowledge and agree to the shipping terms described in this Shipping Policy.
