Effective Date: August 29, 2026

At Saavra, customer satisfaction is our priority. We aim to provide a smooth, transparent, and fair return, exchange, and refund experience. This Return & Refund Policy explains the conditions under which products purchased from saavra.in may be returned, exchanged, or refunded.

1. Return Eligibility

Returns are generally accepted within 3 days from the date of delivery. Return requests submitted after this period may not be accepted.

To be eligible for a return, the product must:

• Be unused and unworn.

• Be unwashed and free from any damage or alteration.

• Be returned in its original condition and packaging.

• Have all original tags, labels, accessories, and packaging intact.

• Be accompanied by valid proof of purchase, such as the order ID, invoice, or payment confirmation.

Saavra reserves the right to reject a return if the product does not meet the above conditions.

2. Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return or exchange.

The following items may be non-returnable:

• Products specifically marked as “Non-Returnable,” “Final Sale,” or “No Exchange” on the product page.

• Beauty or cosmetic products that have been opened, used, or tampered with.

• Used, worn, altered, or damaged artificial/imitation jewellery that is not in its original condition.

• Products returned without their original tags, packaging, accessories, or labels.

• Innerwear, lingerie, and other hygiene-sensitive clothing items, where applicable.

• Free gifts, promotional items, or complimentary products included with an order.

Additional product-specific return restrictions, if any, will be mentioned on the respective product page.

3. How to Request a Return

To initiate a return, customers must contact Saavra at info@saavra.in within the applicable return period.

The return request should include:

• Order ID.

• Product name/details.

• Reason for return.

• Relevant photographs or videos, where required.

• Any other information requested by the Saavra support team.

After reviewing the request, Saavra may arrange a pickup through a courier partner or ask the customer to self-ship the product to the address provided by our support team.

All returned products will be inspected after receipt. The return will be approved only if the product meets the applicable return conditions.

4. Exchanges

Saavra may offer an exchange in cases such as:

• Manufacturing defects.

• Wrong product received.

• Eligible size-related issues, where applicable.

• Other qualifying issues approved by Saavra.

Exchanges are subject to product availability.

If the exact product is unavailable, Saavra may, at its discretion, offer a similar product, store credit, or a refund in accordance with this Policy.

5. Refunds

Once a returned product has been received and successfully inspected, an approved refund will be processed.

Depending on the payment method, platform limitations, and customer’s preference, the refund may be issued to:

• The original payment method; or

• Saavra store credit; or

• Another refund method communicated by Saavra.

Refunds generally take 5–10 business days after approval to reflect in the customer’s account. Actual processing time may vary depending on the bank, payment gateway, UPI provider, or other financial institution.

Saavra is not responsible for delays caused by banks, payment gateways, UPI providers, or other third-party financial institutions.

COD Orders

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or store credit, subject to the instructions provided by Saavra during the return process.

Customers may be required to provide accurate bank or UPI details for processing a refund.

6. Damaged, Defective, or Wrong Products

If a customer receives a product that is:

• Damaged during delivery,

• Defective or has a manufacturing issue, or

• Different from the product ordered, the customer should notify Saavra within 24-48 hours of delivery.

Clear photographs and/or videos of the product, packaging, shipping label, and damage/defect may be required for verification.

After verification, Saavra may provide an appropriate resolution, which may include:

• Replacement,

• Exchange, or

• Full refund, including applicable shipping charges.

The final resolution will depend on the nature of the issue and verification of the claim.

7. Return Shipping Charges

If a return is required because of an error attributable to Saavra, such as:

• Wrong product shipped,

• Damaged product received, or

• Confirmed manufacturing defect,

reasonable return shipping costs may be borne by Saavra or reimbursed, as applicable.

For returns requested due to customer-related reasons, such as change of mind or ordering an incorrect size, return shipping charges may be borne by the customer.

Any applicable shipping charges will be communicated during the return process.

8. Order Cancellation

Orders may generally be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the order and initiate an eligible return in accordance with this Policy.

Saavra reserves the right to cancel an order in circumstances including, but not limited to:

• Product being unavailable or out of stock.

• Incorrect or technical pricing displayed on the website.

• Payment-related issues.

• Incorrect or incomplete order information.

• Suspected fraudulent or unauthorized transactions.

• Other circumstances beyond Saavra’s reasonable control.

If Saavra cancels an order for which payment has already been received, the applicable amount will be refunded to the customer.

9. Return Inspection and Approval

Submitting a return request does not automatically guarantee approval.

All returned products are subject to inspection. Saavra may reject a return or refund request if the product is found to be used, worn, damaged, altered, incomplete, or otherwise inconsistent with the return requirements.

If a return is rejected following inspection, the customer may be responsible for any applicable shipping or handling costs associated with returning the product.

10. Contact Us

For return, exchange, or refund-related queries, please contact:

Saavra Customer Support
Email: info@saavra.in
Website: saavra.in

Please keep your order ID and purchase details available when contacting our support team so that we can process your request efficiently.

Note: This Return & Refund Policy may be updated from time to time to reflect changes in our products, services, operational practices, or applicable requirements. Customers are advised to review the latest version of this Policy before making a purchase.