Frequently Asked Questions (FAQ's)
What products do you sell?
We offer a wide range of beauty products, artificial jewellery, and fancy dresses for various occasions.
Are your products authentic and good quality?
Yes, all our products are carefully selected to meet quality standards.
Do you have a physical store or is this an online-only shop?
We also invite you to visit our physical storefront, Avya Pal Cosmetics, located in Hapur, Uttar Pradesh, India.
Are your beauty products safe to use?
Yes, our beauty products are sourced from trusted suppliers and are safe when used as directed.
Are the beauty products suitable for all skin types?
Product descriptions mention skin-type suitability. We recommend a patch test before use.
Will the jewellery fade or tarnish?
Our artificial jewellery is made for durability, but proper care helps maintain its shine.
Is the jewellery hypoallergenic?
Some items are skin-friendly, but we recommend checking product details if you have sensitive skin.
How should I care for artificial jewellery?
Avoid water, perfumes, and store in a dry place for longer life.
What sizes are available for fancy dresses?
Size availability is listed on each product page.
Are the dresses stitched or semi-stitched?
This information is clearly mentioned in the product description.
Can I customize a dress?
We do not offer customization services. Our collection consists of open-size dresses and a range of standard fixed sizes to choose from.
Do you offer shipping nationwide/internationally?
We are happy to serve our customers across the Indian subcontinent! At this time, we only offer domestic and regional shipping within this area.
How long does delivery take?
Delivery usually takes 3-7 business days depending on your location.
Are there shipping charges?
Shipping charges, if any, are shown at checkout.
What is your return or exchange policy?
Returns/exchanges are accepted within 3 days if the product is unused and in original condition.
Can I return beauty products or jewellery?
For hygiene reasons, certain items may not be returnable.
What payment methods do you accept?
We accept credit/debit cards, UPI, wallets, and cash on delivery (if applicable).
Is online payment safe?
Yes, our website uses secure payment gateways.
How can I track my order after it has been shipped?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track it directly on our Order Tracking page.
Can I change my shipping address after placing an order?
You can change the address only if the order hasn’t been dispatched. Please contact our support team immediately at ‘info@saavra.in’ for assistance.
How do I know which dress size will fit me perfectly?
We provide a detailed “Size Guide” on every product page. We recommend measuring yourself and comparing it with our chart before ordering.
Is the jewellery gold-plated or silver-plated?
Most of our imitation jewellery features high-quality gold or rhodium plating. Specific material details are mentioned in the “Product Description” section of each item.
Do you provide a blouse piece with the Sarees?
Yes, most of our sarees come with an unstitched blouse piece unless specified otherwise.
Are your beauty products 100% original?
Absolutely. We source our beauty and skincare products directly from authorized distributors and brands to ensure 100% authenticity.
What is the shelf life/expiry of the cosmetic products?
We ensure that all products shipped have a minimum of 6–12 months of shelf life remaining. The specific expiry date is printed on the product packaging.
My payment failed, but the money was deducted. What should I do?
Don’t worry! In most cases, the bank reverses such payments within 48-72 hours. If it doesn’t, please share the transaction ID with us, and we will help resolve it.
Do you offer bulk or wholesale pricing?
Yes, for bulk inquiries or corporate gifting, please reach out to us through our Contact Us page with your requirements.
How do I cancel my order?
You can cancel your order from the “My Account” section before it is shipped. Once shipped, cancellations are not possible.
What should I do if I receive a damaged or wrong product?
We apologize for the inconvenience! Please take a photo or unboxing video of the package and contact us within 24 hours of delivery to initiate a replacement.
