Shipping Policy
1. Overview
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop on Saavra. By placing an order on our website, you agree to the terms described below.
2. Shipping Coverage
Saavra currently ships orders within India to pincodes serviceable by our courier partners. Certain remote or restricted locations may not be serviceable; in such cases, you will be informed during checkout or by our support team.
3. Order Processing Time
Orders are usually processed and dispatched within [1–2] business days after successful payment confirmation (excluding Sundays and public holidays). During sale periods, festivals, or high‑volume times, processing may take slightly longer; any significant delay will be communicated as far as possible.
4. Shipping Methods & Delivery Time
Standard shipping is typically delivered within [3–7] business days after dispatch, depending on your location. Delivery timelines are estimates provided by courier partners and may vary due to factors beyond our control such as weather, strikes, or local restrictions.
5. Shipping Charges
Shipping charges (if any) will be clearly shown at checkout before you complete your order. From time to time, Saavra may offer free shipping above a certain order value or during special promotions; such offers will be mentioned on relevant banners or at checkout.
6. Order Tracking
Once your order is shipped, you will receive an email/SMS/WhatsApp with the courier name and tracking ID or a tracking link, wherever available. You can use this tracking information to follow your shipment status directly on the courier’s website or tracking page.
7. Incorrect Address or Failed Delivery
Please ensure your full address, pincode, and contact number are accurate at the time of placing the order; Saavra is not responsible for delays or non‑delivery due to incorrect/incomplete address details. If a delivery attempt fails due to customer unavailability or wrong address and the shipment is returned to us, reshipping may incur additional charges.
8. Damaged or Tempered Package
If you notice that the package is damaged, tampered with, or opened at the time of delivery, please refuse to accept it and immediately inform our support team with your order details. If you discover damage after accepting the package, contact us within 24–48 hours with photos/videos so we can check with the courier and guide you on the next steps as per our Return & Refund Policy.
9. International Shipping (If Applicable)
If Saavra starts offering international shipping in the future, applicable countries, charges, and timelines will be clearly mentioned on the website and at checkout. International orders may be subject to customs duties, taxes, or import fees as per destination country laws, which will be the responsibility of the customer.
10. Policy Linkage
This Shipping Policy should be read together with our Return & Refund Policy and Terms & Conditions, which also govern your purchase and delivery experience.
