Privacy Policy
1. Introduction
Welcome to Saavra (“Saavra”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website (the “Site”). By using our Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you use Saavra:
- Contact details such as your name, phone number, email address, and shipping/billing addresses when you create an account or place an order.
- Order and payment information such as items purchased, order value, payment method, and transaction details (actual card/UPI details are processed by our payment gateway partners, not stored on our servers).
- Technical data such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
- Communication data such as queries, reviews, feedback, and messages you share with us through forms, email, chat, or social media.
3. How We Use Your Information
We use your information to provide a safe, smooth, and personalized shopping experience on Saavra. This includes:
- Processing and fulfilling your orders, including payment, shipping, returns, and refunds.
- Creating and managing your account, wishlists, and order history.
- Communicating with you about your orders, support requests, and important service updates.
- Sending you promotional emails, SMS, or notifications about offers, new arrivals, and trends, if you choose to receive them (you can opt out at any time).
- Improving our products, services, website performance, and user experience through analytics and feedback.
- Preventing fraud, enforcing our Terms & Conditions, and complying with legal obligations.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience on Saavra. Cookies help us:
- Remember your login, cart, and preferences so you do not have to re‑enter details each time.
- Understand how visitors use our Site, so we can improve layout, speed, and product offerings.
You can choose to disable cookies through your browser settings, but some features of the Site may not work properly if cookies are turned off.
5. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service providers such as payment gateways, courier/shipping partners, SMS/email providers, and technical support providers, only to the extent necessary to complete your orders and run the Site.
- Analytics and marketing tools that help us understand user behaviour and improve our campaigns (data is usually aggregated or pseudonymized).
- Government authorities, regulators, or law enforcement when required to comply with applicable laws, regulations, or legal processes.
All partners are expected to follow reasonable security practices and use your data only for the agreed purpose.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While no method of transmission over the internet or electronic storage is fully secure, we aim to use industry‑standard safeguards to protect your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This usually means we keep order and account data for accounting, tax, and legal requirements.
8. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct or update inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or legitimate business needs.
- Withdraw consent for marketing communications at any time by using the “unsubscribe” option in emails/SMS or by contacting us.
To exercise any of these rights, you can contact us using the details provided in the “Contact Us” section below.
9. Children’s Privacy
Saavra is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take steps to delete such information as soon as reasonably possible.
10. Third-Party Links
Our Site may contain links to third‑party websites, apps, or services. We are not responsible for the privacy practices, content, or security of such third‑party sites and recommend that you review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date, and continued use of the Site after such changes means you accept the updated policy.
