Frequently Asked Questions (FAQ's)
What products do you sell?
We offer a wide range of beauty products, artificial jewellery, and fancy dresses for various occasions.
Are your products authentic and good quality?
Yes, all our products are carefully selected to meet quality standards.
Do you have a physical store or is this an online-only shop?
We also invite you to visit our physical storefront, Avya Pal Cosmetics, located in Hapur, Uttar Pradesh, India.
Are your beauty products safe to use?
Yes, our beauty products are sourced from trusted suppliers and are safe when used as directed.
Are the beauty products suitable for all skin types?
Product descriptions mention skin-type suitability. We recommend a patch test before use.
Will the jewellery fade or tarnish?
Our artificial jewellery is made for durability, but proper care helps maintain its shine.
Is the jewellery hypoallergenic?
Some items are skin-friendly, but we recommend checking product details if you have sensitive skin.
How should I care for artificial jewellery?
Avoid water, perfumes, and store in a dry place for longer life.
What sizes are available for fancy dresses?
Size availability is listed on each product page.
Are the dresses stitched or semi-stitched?
This information is clearly mentioned in the product description.
Can I customize a dress?
We do not offer customization services. Our collection consists of open-size dresses and a range of standard fixed sizes to choose from.
Do you offer shipping nationwide/internationally?
We are happy to serve our customers across the Indian subcontinent! At this time, we only offer domestic and regional shipping within this area.
How long does delivery take?
Delivery usually takes 3-7 business days depending on your location.
Are there shipping charges?
Shipping charges, if any, are shown at checkout.
What is your return or exchange policy?
Returns/exchanges are accepted within 3 days if the product is unused and in original condition.
Can I return beauty products or jewellery?
For hygiene reasons, certain items may not be returnable.
What payment methods do you accept?
We accept credit/debit cards, UPI, wallets, and cash on delivery (if applicable).
Is online payment safe?
Yes, our website uses secure payment gateways.
