1. Overview

At Saavra, customer satisfaction is important, and the goal is to offer a smooth and transparent return and refund experience. This Return & Refund Policy explains the conditions under which products can be returned, exchanged, or refunded.​

2. Eligibility for Returns

Returns are typically accepted within 3 days from the date of delivery; after this period, requests may not be accepted.​ To be eligible, the product must be unused, unworn, unwashed, undamaged, and in its original packaging with all tags, labels, and accessories intact.​ A valid proof of purchase (order ID, invoice, or payment confirmation) is required to process any return.

3. Non-Returnable Items​

For hygiene and safety reasons, some categories may be non‑returnable. You can customize this list based on your actual practice:

• Certain beauty/cosmetic products that have been opened, used, or tampered with.
• Items marked as “Non‑returnable”, “Final sale”, or “No exchange” on the product page.​
• Used or damaged artificial/imitation jewellery and accessories not in original condition.
• Innerwear, lingerie, or specific clothing items (if applicable), and any free gifts or promotional items.​

4. Return Process

To initiate a return, customers should contact Saavra support at [your email/phone] within the return window, sharing order ID, product details, and reason for return.​ After initial review, Saavra may arrange a pickup through a courier partner or request the customer to self‑ship the product to the provided address.​ Returned items will be inspected once received; approval or rejection of the return will be communicated based on the condition of the product.​

5. Exchanges

Exchanges may be offered for size issues, defects, or wrong items received, subject to stock availability.​ If the exact product is not available, Saavra may offer a similar item, store credit, or a refund as per this Policy.

6. Refunds​

Once the returned product is received and inspected, approved refunds will be processed to the original payment method or as store credit, as per customer choice and platform limitations.​ Refund timelines can vary by bank/payment provider but usually take between 5–10 business days after approval; Saavra is not responsible for delays at the bank/payment gateway end.​ For Cash on Delivery (COD) orders, refunds may be issued as bank transfer, UPI, or store credit as specified in the instructions shared during the return process.​

7. Damaged, Defective or Wrong Items

If a product is received damaged, defective, or different from what was ordered, customers should notify Saavra within 24 hours of delivery with clear photos/videos as proof.​ After verification, Saavra may offer a replacement, exchange, or full refund (including shipping charges, where applicable).

8. Shipping Costs​

If the return is due to a mistake from Saavra’s side (wrong item, damaged or defective product), reasonable return shipping charges may be borne by Saavra or reimbursed.​ If the return is due to customer reasons (change of mind, incorrect size ordered, etc.), return shipping charges may be borne by the customer, depending on the policy you decide to adopt.

​9. Order Cancellations

Orders can typically be cancelled only before they are shipped; once dispatched, cancellation may not be possible, and the order may need to be processed as a return after delivery.​ Saavra reserves the right to cancel an order in case of stock issues, pricing errors, payment problems, or suspected fraudulent activity; in such cases, any amount paid will be refunded.​